Tuesday, January 28, 2020
The skye times mobile

Skye residents took part in a nationwide consultation on the future of water services in Scotland and Scottish Water’s service and spending priorities over the next 25 years.

A Scottish Water team visited the Aros Centre on Tuesday, 21 August, as part of their nationwide programme to capture the views of customers on its proposals and ambitions for the coming decade. 

Trish Wilson, of Scottish Water, said: “Skye is a special place with distinctive needs and challenges so we wanted to make sure its voice is heard. Thousands of customers from all over Scotland have already helped us by engaging with the issues and giving us their views."

The first 30 people who completed the survey on the day received a special edition refillable bottle as part of Scottish Water’s Your Water, Your Life campaign aimed at encouraging people to ‘Top Up From the Tap’.  

Trish continued: “To keep delivering a world-class water service, we must take a long-term view. It is essential that we seek to understand the likely future challenges and opportunities, making the right choices to support the needs of current and future customers.

“It was great to have the chance to chat with customers in Portree and we were delighted to also be able to provide the first 30 customers who completed the survey with a refillable bottle as part of our campaign encouraging more people to drink our great tasting Scottish tap water while out and about.” 

Over 11,000 people and organisations from across Scotland have had their say since the consultation began earlier this year. An online version of the consultation is also available at www.yourwater.scot until 31 August for anyone who missed the roadshow event. 

Customers, communities and stakeholders are being asked to consider three key ambitions which it is proposed will underpin Scottish Water’s activities over the coming years: 

• Delivering a consistently leading customer experience 

• Keeping customer prices low by driving further innovation and efficiency through smart investment choices 

• Increasing the reliability, resilience and sustainability of our services to new and emerging challenges 

Ms Wilson added: “The challenges and opportunities that we will experience in rural areas such as Skye are different to urban Scotland, but our commitment to delivering the same high standard of service for a single, low price remains. We are ambitious to do more and to reach a level where our services are truly reliable and sustainable for future generations.” 

Full details are set out in a Scottish Water publication, Shaping the Future, which highlights their plans to focus on delivering high quality, great-tasting drinking water; manage and treat waste water; reduce rainwater entering sewers; and protect the environment.  

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